After payment confirmation and any required order verification, orders are normally prepared for shipment within 2–4 business days.

During holidays, promotional periods or unusually high order volume, preparation may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays.

Order-processing time and carrier transit time are separate periods.

For standard delivery to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total period from placing an order to receiving the parcel therefore includes both order processing and carrier transit time.

Delivery windows are estimates rather than guaranteed arrival dates. Weather conditions, carrier disruptions, holidays, customs procedures, remote destinations and other circumstances may affect actual delivery timing.

Available shipping methods and applicable delivery charges are calculated and shown during checkout based on the destination and available delivery services.

You will be able to review the applicable shipping charge and your final order total before completing payment.

Depending on inventory availability, product location, packaging requirements and destination, orders may be shipped from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Hangzhou Chengxiang Network Technology Co., Ltd.

Products included in the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information is available, the available tracking details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking event appears.

The carrier used may vary according to product type, fulfillment location, destination and available service.

Please review the recipient name, street address, apartment or unit number, postal code and contact information carefully before submitting your order.

If you notice an address error after ordering, contact service@zityuter.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed after processing or shipment preparation has started.

If an incorrect, incomplete or undeliverable address supplied by the customer causes a parcel to be returned and shipped again, reasonable reshipping charges may apply.

Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and carriers available at the time of purchase.

If delivery to a particular address is supported, the available shipping option will normally appear during checkout.

If no delivery option appears, we may be unable to ship to that destination.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact customer support with your order number.

After the available tracking history and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment or other solution where the loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, building reception, household members, neighbors and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

If the parcel still cannot be located, contact us with your order number so the circumstances can be reviewed.

Contact us promptly if your order arrives damaged, incomplete, incorrect or materially different from the item ordered.

Because zityuter™ offers decorative objects, storage pieces, lamps and other home products, protective packaging and shipping materials may vary by item depending on size, weight, shape, surface finish and fragility.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and problem.
• A photograph of the exterior packaging and shipping label where applicable.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment or return solution.

zityuter™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options will be shown during checkout.

International destinations may impose customs duties, import taxes, brokerage fees or similar charges.

Unless checkout clearly states that such charges are included, fees imposed by customs authorities, governments, carriers or brokers are generally the recipient's responsibility.