When contacting us about an order you have already placed, please include your order number together with the email address used during checkout.

Providing these details allows our customer-care team to locate your purchase more quickly and review the relevant order, payment and shipping information.

If your item arrives damaged, incomplete, defective, incorrect, or meaningfully different from the product you ordered, please contact us as soon as reasonably possible.

To help us review your request efficiently, please provide:

• Your order number.
• A short explanation of the issue.
• Clear photographs or video showing the relevant problem.
• A photograph of the shipping label and outer packaging when the issue may have occurred during transit.

After we review the information provided and confirm the issue, we will determine the appropriate resolution. Depending on the circumstances, this may include replacement, reshipment, return instructions or a refund.

Please contact our customer-support team and wait for return authorization before shipping merchandise back.

Please do not automatically send returns to our registered company address. Once your return request has been reviewed and approved, our support team will provide the applicable return instructions and, when required, the designated return location.

This helps prevent returned parcels from being sent to a location that is not responsible for processing customer returns.

We aim to respond to customer inquiries within 24 hours.

Requests that require additional confirmation from a carrier, payment provider, warehouse, fulfillment partner, return facility or another third-party service provider may require additional processing time.

Our customer-service hours are 8:00 AM–6:00 PM China Standard Time (UTC+8).