Payment & Security
Payment & Security
Payment made clear & secure.
This page explains how payment options, order totals, transaction verification, checkout security, currency display and payment-related questions are handled when you place an order through zityuter.com.
Section 01 Payment Methods
The payment methods available for your order will be shown during checkout.
Options may vary depending on factors such as your location, currency, device, order details and the payment services currently enabled on our store.
Please select one of the methods presented at checkout and follow the displayed instructions to complete your purchase.
Section 02 Authorization & Payment Verification
Orders may be subject to payment authorization, identity verification, risk review or fraud-prevention checks before they are accepted or fulfilled.
Your bank, card issuer or payment provider may request additional confirmation, decline a transaction or place a temporary authorization hold on your account.
These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.
Section 03 Checkout Security
Checkout is processed through Shopify together with the applicable payment providers involved in processing your transaction.
Payment information is handled through the checkout and payment-processing systems used to complete the transaction. zityuter™ does not ask customers to send complete card or banking credentials by email.
Section 04 Prices & Final Order Total
Before payment is submitted, checkout will display the applicable product prices, shipping charges, discounts, taxes where applicable and your final payable order total.
Prices shown on zityuter.com are generally presented in U.S. dollars (USD) unless another currency is clearly displayed.
Please review your products, quantities, delivery information, discounts and final amount carefully before completing payment.
Section 05 Bank & Currency-Conversion Charges
Your bank, card issuer or payment provider may separately charge foreign-exchange, international-transaction, currency-conversion or other financial-service fees.
Any such third-party fees are determined and collected by the applicable financial institution or payment provider and are not set by zityuter™.
Section 06 Discount Codes & Promotions
Where a valid promotional or discount code is available, it should generally be entered before checkout is completed.
Please confirm that the expected discount is reflected in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum-purchase requirements, exclusions, usage limits, availability or other conditions presented with the applicable offer.
Section 07 Declined, Pending or Duplicate Charges
If a payment is declined, please verify your billing information and contact your bank or payment provider where appropriate.
A pending amount may represent a temporary authorization rather than a fully completed charge.
If you believe you were charged more than once for the same order, contact us with your order number and the relevant transaction details.
For your security, please do not send complete card numbers, security codes or online-banking credentials by email.
Section 08 Order Confirmation
After an order has been successfully submitted, an order confirmation will normally be sent to the email address entered during checkout.
If you do not receive the message, please check your spam or junk folder and confirm that the email address entered during checkout was correct.
You may also contact our support team if you need help confirming whether an order was successfully received.
Section 09 Payment Questions
If you believe a payment was processed incorrectly or you have a question about checkout, email service@zityuter.com .
Please include your order number where available and a clear description of the issue.
For security reasons, do not include complete credit-card, debit-card or online-banking information in your message.
Need help with a payment?
Contact zityuter™ customer support for checkout or payment-related questions. We aim to respond within 24 hours. Customer service hours are 8:00 AM–6:00 PM China Standard Time (UTC+8).